Return & Refund Policy

Effective Date: 07/07/2026

At NoorKamal, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy explains the conditions, process, and eligibility for returns, exchanges, and refunds.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return within 7 days of receiving your order if the item meets the following conditions:

  • The item is unused, unworn, and unwashed.
  • The item is in its original condition.
  • All original tags, labels, and packaging are intact.
  • The item is free from stains, odors, alterations, or damage caused after delivery.
  • Proof of purchase or your order number is provided.

Returns that do not meet these requirements may be refused.

2. Non-Returnable Items

For hygiene, safety, or other reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Products marked as “Non-Returnable”
  • Items showing signs of use, wear, or alteration

Additional exclusions may apply where required by law.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Photos of the packaging and shipping label, if applicable

After reviewing your request, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.

4. How to Start a Return

To request a return:

  1. Contact our customer support team within the applicable return period.
  2. Include your order number and the reason for the return.
  3. Wait for return authorization and shipping instructions.
  4. Package the item securely and return it using the instructions provided.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

If the return is due to:

  • A damaged or defective product
  • An incorrect item shipped by NoorKamal

we will cover the return shipping cost.

For returns due to:

  • Change of mind
  • Incorrect size selected
  • Personal preference
  • Accidental purchase

the customer is responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable unless required by applicable law or the return is the result of our error.

6. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow:

  • 3–5 business days for inspection after we receive your return.
  • 5–10 business days for your financial institution or payment provider to process the refund.

Processing times may vary depending on your bank or payment provider.

7. Partial Refunds

In certain situations, only a partial refund may be granted, including when:

  • The returned item is not in its original condition.
  • Parts, accessories, or packaging are missing.
  • The item has minor damage not caused during shipping.
  • The return is made outside the stated return period but is accepted at our discretion.

8. Exchanges

We offer exchanges for eligible items, subject to product availability.

If the requested replacement is unavailable, we may offer:

  • A refund
  • Store credit
  • A comparable replacement item

Exchange requests must meet the same eligibility requirements as returns.

9. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered processing or has been shipped, it may no longer be possible to cancel it.

If your order cannot be canceled, you may request a return after delivery in accordance with this policy.

10. Refused or Undeliverable Shipments

If an order is refused by the recipient or returned due to an incorrect or incomplete shipping address provided by the customer, NoorKamal may deduct applicable shipping and handling charges from any eligible refund, where permitted by law.

11. Fraud Prevention

To protect our customers and business, NoorKamal reserves the right to:

  • Decline fraudulent or abusive return requests.
  • Limit returns from accounts with excessive return activity.
  • Request additional information to verify a return or refund claim.

12. Your Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any consumer rights that cannot be waived under applicable federal or state law.

If applicable law provides you with greater rights than those described in this policy, those legal rights will apply.

13. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements.

The revised version will become effective immediately upon posting on this page, with an updated Effective Date.

14. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

NoorKamal

Email : support@noorkamal.com

Phone : +1 (917) 975-9557

Address : 66 Middlesex Ave suite 201 Iselin NJ 08830

Website : www.noorkamal.com

Our customer support team will be happy to assist you with any questions regarding your order or return request.